Background

These Terms and Conditions are the standard terms for the provision of services by Beyond Group Global Limited, a Private company limited by shares registered in Hong Kong under company number 2875934, whose registered office address is at1405, 14/F, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Sheung Wan, Hong Kong (We/ Us/ Our). We also operate trading addresses at 131 Finsbury Pavement, London, EC2A 1NT, United Kingdom and 4-13-18 Kunitachi-shi, Higashi, Tokyo, Japan.

These Terms and Conditions govern the provision of the Program by Us and will form the basis of the Agreement between You and Us. Before submitting Your Application Form, please ensure that You have read these Terms and Conditions carefully. If You are unsure about any part of these Terms and Conditions, please contact Us for clarification.

1. Definitions and Interpretation

1.1 In these Terms and Conditions the following expressions have the following meanings:

1.2 Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by email, fax or other means.

2. The Agreement

2.1 By completing and submitting Your Application Form, You accept these Terms and Conditions and agree that these Terms and Conditions will form a part of the Agreement and will govern the relationship between You and Us.

2.2 Your Application Form constitutes a contractual offer.  We have absolute discretion to decide whether or not to accept Your application.

2.3 The Agreement between Us and You will be created upon Our acceptance of Your application to join the Program.  We will communicate Your acceptance by the Acceptance Email, which will be sent to You electronically.

2.4 For participants enrolled in a Language Program, the Agreement shall also incorporate Appendix A (Language Program Terms), which replaces or supplements certain provisions of these Terms as expressly set out therein.

3. Our responsibilities

3.1 In return for the Program Fee, As part of your Program, We will facilitate your placement in an internship role with a Host Company in one of Your preferred industries and preferred Program Location.

3.2 During Your internship role at Your Program Location, We will also provide You with the following:

3.2.1 Airport transfer to Your Program Location from the closest international airport on arrival;

3.2.2 A Beyond Academy welcome pack;

3.2.3 Online workshops (live or pre-recorded);

3.2.4 A 1-to-1 career coaching session with a qualified business coach;

3.2.5 Ongoing career support;

3.2.6 Access to a range of online courses and tools;

3.2.7 Support from Our team in preparing a professional CV;

3.2.8 Access to Our Community Manager at Your Program Location;

3.2.9 A welcome orientation session;

3.1.10 A welcome dinner and drinks;

3.1.11 Opportunity to attend community dinners which will be held every 2 weeks during Your Program;

3.2.12 Opportunity to attend three events organised by Us in Your Program Location;

3.2.13 Opportunity to attend additional local events at Your Program Location (please note that attendance at these local events is optional and some events may attract an additional cost to You); and

3.2.14 a Program completion dinner and drinks.

3.3 Unless otherwise stated above, the cost of the items set out in Clause 3.2 is included in Your Program Fee.

3.4 Flights and other travel, visas, insurance and accommodation are not included in Your Program Fee.  We may, at Your request, assist You in finding accommodation on the terms set out in Clause 12 below.

3.5 Whilst We will aim to provide the opportunities and events listed on Our website for Your particular Program Location, You acknowledge and understand that the availability of these opportunities and events are subject to change due to factors beyond Our control.

3.6 We will perform Our services under the Agreement with reasonable skill and care, consistent with best practices and standards in the industry. For Language Programs, the specific inclusions and obligations applicable to Us are detailed in Appendix A (Language Program Terms).

3.7 For Language Programs, the specific inclusions and obligations applicable to Us are detailed in Appendix A (Language Program Terms).

4. Your responsibilities

4.1 You warrant and represent that You will be 18 years of age or over as at the Start Date for Your Program.

4.2 You must ensure that You disclose to Us all relevant information when completing Your Application Form, and that the contents of that Application Form are true, complete and accurate.

4.3 You agree to provide all documentation (including originals or certified copies, where necessary) and such other supporting information and to carry out such actions as We may request from You in order to arrange Your Program.

4.4 You warrant and represent that all supporting documents provided by You (including but not limited to any academic transcripts, test scores, certificates of good standing and visa documents) are genuine and verifiable, and have not been altered or fabricated in any way.

4.5 If the information, documentation or action required of You under sub-Clauses 4.2 and 4.3 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result.  If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or incorrect information or action on Your part, We may charge You a reasonable additional sum for that work.

4.6 You are solely responsible for arranging the following and for paying all associated costs:

4.6.1 Return flights to the nearest international airport to the Program Location;

4.6.2 Airport transfer from the Program Location to the nearest international airport for Your return flight home;

4.6.3 Your visa for entry to the Program Location country (if required); and

4.6.4 Full and comprehensive travel, cancellation, repatriation, health, medical (including pre-existing medical conditions) and personal liability insurance for the duration of Your Program.

4.7 You must ensure that You have complied with the requirements in Clause 4.6 above in good time before Your Program is due to commence, and in any event not less than 4 weeks before the Start Date.

4.8 You agree that You will comply at all times during Your Program with local laws in the Program Location, the rules and regulations of Your Host Company and Our policies and rules.

5. Acceptance and Arranging Your Program

5.1 Once You have submitted the Application Form, We will contact You to schedule a program interview (the “Program Interview”).

5.2 During the Program Interview, We will discuss and confirm Your preferences regarding Your internship industry or industries and Program Location.  Details of available internship industries are available on Our website.

5.3 After the Program Interview, We will assess your application and will advise You of the result as soon as possible, by email.  If you are accepted onto the Program, you will be notified by an Acceptance Email. The Acceptance Email will set out the details of Your Program and the Program Fee payable.

5.4 If You are accepted onto the Program, We will use Our best endeavours to find You an internship role within Your first or second preference of internship industry and Program Location, You understand and acknowledge that this may not always be possible due to factors outside Our control.  In these circumstances, You will be offered another internship opportunity in an alternative internship industry and / or Program Location.

5.5 If You decline the internship role which is first offered to You with good reason, We will endeavour to find You an alternative internship role.  You are required to co-operate with Us in identifying and accepting a suitable replacement internship before the Role Selection Deadline. If You persistently decline internship roles which are offered to You in industries and/ or Program Locations which You have identified as preferences, then We may (at Our sole discretion) determine that You have failed to co-operate with Us. We may then cancel Your Program and You will forfeit Your Deposit and any Program Fee paid by you as at the date of cancellation, in accordance with Clause 5.7.2

5.6 During the process of arranging Your Program, and during the Program itself, You agree that You will co-operate fully with Us, including (but not limited to):

5.6.1 responding to communications from Us or from the prospective Host Company in a timely manner;

5.6.2 scheduling and attending consultations with Us in a timely manner; and

5.6.3 preparing fully for and attending interviews with Your prospective Host Company.

5.7 If You fail to comply with the requirements of Clause 5.6 above, We may (at Our sole discretion):

5.7.1 Hold You responsible for any delay to Your Program, and for any costs incurred by Us as a result of that delay; and/ or

5.7.2 cancel Your Program and retain the Program Fee (and any part thereof) paid by You as at the date of cancellation.

5.8 Once You have accepted an internship role, We will confirm by email the dates and details of the internship opportunity with Your Host Company.

5.9 If We are unable to provide You with an internship role with a Host Company in Your preferred industry or industries and Program Location before the Role Selection Deadline, and We determine (at Our sole discretion) that You have fully co-operated with Us in attempting to secure a suitable internship role for You, then You will be entitled to cancel Your participation in the Program and receive a refund.

6. Deposit

6.1 We will advise You in the Acceptance Email of the Deposit required to secure Your place on the Program, and instructions for payment.

6.2 You shall pay the Deposit within 7 days of receiving the Acceptance Email.

6.3 Once You have paid the Deposit, We will send you a confirmation email confirming the dates and details of Your Program and Program Location and the balance of Your Program Fee (the “Confirmation Email”).

7. Program Fee and Payment

7.1 The Program Fee is payable in United States Dollars.

7.2 The Confirmation Email will set out the balance of the Program Fee due from You, together with Your payment schedule setting out the Program Fee instalments due (the “Payment Schedule”) if you have opted to pay by instalments.

7.3 You undertake to pay the Program Fee in full, in accordance with the Payment Schedule set out in the Confirmation Email.  Payments will be automatically charged to the card whose details You provided during enrollment, and by entering those card details You warrant that you have the cardholder’s authority to use that card to pay the Program Fees in full.  Failure to pay the Program Fee in full in accordance with the Payment Schedule will constitute a material breach of the Agreement.

7.4 You are responsible for covering any charges imposed by financial institutions on any payments made to Us.  This may include (but is not limited to) foreign transaction fees, payment provider fees and wire transfer fees.

7.5 If You cancel the auto-billing process referred to in Clause 7.3 or otherwise do not pay the Program Fees or any part of them by the due date, We may (at Our sole discretion):

7.5.1 refer the matter to Our internal collections team;

7.5.2 suspend Your Program, and cease to work on securing your internship placement;

7.5.3 cancel Your Program, and all Program Fees paid by You as at the date of cancellation, and seek any outstanding Program Fees for which You are liable under Clause 7.7, but which are as yet unpaid;

7.5.4 apply interest at the rate of 4% above the base rate of the Bank of England, , which interest will accrue from the due date until the outstanding balance is paid in full;

7.5.5 engage debt collection agencies in the jurisdiction in which You are resident to collect any outstanding Program Fees due from You under the Agreement; and/ or

7.5.6 claim from You the cost of recovering any sums due, including but not limited to our reasonable legal costs and the costs of instructing debt collection agencies under Clause 7.5.5. 

7.6 You will not be eligible to start Your Program if you have any balance of Program Fees outstanding.

7.7 You and We understand that We will begin working on Your Program and sourcing opportunities for You as soon as We send the Confirmation Email, and that this process involves a significant resource commitment from Us.  According, if You withdraw from the Program:

7.7.1 at any time after payment of the Deposit, You will not be entitled to a refund of the Deposit, and You will be liable for the second instalment of Program Fees as set out in the Confirmation Email payment schedule;

7.7.2 at any time after payment of the second instalment of the Program Fees, You will not be entitled to a refund of the Deposit or second instalment of Program Fees, and will be liable for the balance of Program Fees set out in the Confirmation Email payment schedule;

7.7.3 at any time after you have accepted an internship role and your placement is confirmed, you will be liable for the Program Fee in full, including any unpaid instalments, in accordance with the payment schedule set out in the Confirmation Email.  You will not be entitled to a refund of any part of the Program Fees already paid by You.

7.8 Once the Program Fee has been agreed for Your Program, it will not be adjusted downwards and no refunds will be given, even if Your Program requirements should change.

7.9 For participants enrolled in Language Programs, the payment milestones and refund entitlements described in this Clause shall be replaced by those set out in Clause 7A of Appendix A (Language Program Terms).

8. Flights

8.1 Flights are not included in any of Our Programs.

8.2 You are responsible for arranging and paying for return flights to the closest international airport to the Program Location, and for ensuring that You arrive at Your Program Location in good time before the Start Date.

8.3 We will organise an airport transfer on Your arrival at the closest international airport to the Program Location itself.  To enable Us to organise Your airport transfer, You must supply Us with Your flight details 2 weeks prior to Your arrival.

8.4 We are not responsible for:

8.4.1 Any costs or delay You may incur as a result of any error, action or inaction, negligence on Your part or on the part of any third party or any other event outside Our control relating to the purchase of Your flights; or

8.4.2 Any costs or delay You may incur as a result of changes or delays in Your flights or other transport.

9. Visas

9.1 You are solely responsible for obtaining, in good time before Your arrival at the Program Location, and at Your own expense, any visa which may be necessary to enable You to take part in the internship role at the Program Location.  You must ensure that Your visa is valid for the full duration of the Program.

9.2 We may offer You visa information and support.  However, You are responsible for identifying and applying for the appropriate visa, and for ensuring that the visa application requirements are met. We will not accept responsibility for the outcome of Your visa application.

9.3 If You intend to travel overseas during Your internship role, it is Your responsibility to ensure that Your visa allows You to re-enter the Program Location.

9.4 If Your visa application is refused then We may, at Our sole discretion, refund the Program Fee (or part thereof) paid by You provided:

9.4.1 You have given Us written notice of the visa refusal within 48 hours of that refusal;

9.4.2 You demonstrate to Our satisfaction that You have completed the visa forms correctly and submitted all necessary supporting documents; and

9.4.3 There are at least 4 weeks then remaining before the Start Date.

9.5 We are not responsible for any costs or delay incurred by You as a result of Your inability to obtain the necessary visa for Your internship placement at the Program Location.

10. Insurance

10.1 You are responsible for ensuring that You have purchased full, comprehensive insurance prior to the Start Date which will adequately cover You for the duration of the Program.

10.2 Your insurance should include travel arrangements, repatriation, cancellation, health, medical (including any pre-existing medical conditions) and personal liability insurance.

10.3 You must:

10.3.1 provide Us with Your insurance policy details prior to the Start Date; and

10.3.2 bring all relevant insurance documentation to the Program Location.

10.4 It is Your sole responsibility to claim any expenses directly from Your insurance provider.

11. Your internship

11.1 As part of the Internship and Program experience, and depending on the location, participants can generally expect to be engaged during typical business hours, usually around 9:00 am to 5:00 pm, Monday to Friday. However, this may vary based on local laws, customs, and the Host Company’s preferred schedule.

11.2 The nature and scope of activities you may be involved in during your internship are determined solely by the Host Company and may vary depending on their operational needs, available projects, and local practices. Internships arranged through our program are strictly voluntary, educational in nature, and are not intended to constitute or replace formal employment. The tasks assigned are designed to offer exposure, learning, and skill development opportunities, and should not be seen as a substitute for a paid working role.

11.3 You understand and acknowledge that many internship roles are unpaid, and that in certain Program Locations (including but not limited to Japan and Korea) for certain visa types, internships must be unpaid as a matter of immigration law and/ or procedure.

11.4 In the course of Your internship role, You may come into contact with information which is of a confidential nature or which is or may be commercially sensitive (the “Confidential Information”).  Confidential Information may include (but is not limited to) information of a secret, sensitive or confidential nature relating to the Host Company’s business, dealings, affairs, practice, accounts, finances, trading, software or know-how.  You shall not, other than in the proper performance of Your internship role, use, disclose or communicate any Confidential Information or trade secrets relating to the Host Company or its customers, clients, employees or suppliers.

11.5 The obligation in Clause 11.4 above to keep confidential the Host Company’s Confidential Information shall continue after the termination of the Program.

11.6 You agree to enter into a Non-Disclosure Agreement with the Host Company, if required by the said Host Company.

11.7 11.7 You are expected to behave in a professional and respectful manner at all times towards the Host Company and its staff, clients, customers, and suppliers, in line with the standards expected in a workplace environment.

11.8 You will observe all lawful directions given to You by the Host Company during Your internship role.

11.9 In some cases, Host Companies may independently choose to explore future opportunities with participants after the internship. You understand and acknowledge that any such decision is entirely at the discretion of the Host Company and is not facilitated, guaranteed, or influenced by Beyond Academy. Beyond Academy is not the provider of employment opportunities.

11.10 While we aim to facilitate internship experiences that reflect the general descriptions provided, you acknowledge that the nature of the placement may evolve in line with the Host Company’s internal operations. This may include changes to the assigned department, scope of activities, or daily responsibilities. Beyond Academy acts solely as a facilitator and is not the provider of employment or work opportunities. We do not control the internal operations of Host Companies; however, we will make reasonable efforts to support you in addressing any concerns that may arise during the internship, where feasible.

12. Accommodation

12.1 Subject to Clause 12.2 below, We do not provide accommodation, and You will be solely responsible for arranging and paying for suitable accommodation for the duration of Your Program.

12.2 You have the option of purchasing an accommodation package at the time of booking Your Program (the “Accommodation Package”).  The Accommodation Package is optional and, if purchased, will include accommodation for a single person for the duration of Your Program.

12.3 If You decide to purchase the Accommodation Package, You will be responsible for paying the cost of the Accommodation Package to Us in addition to the Program Fee. Once you have committed to purchase the Accommodation Package, the fees for the Accommodation Package are not refundable, even if you decide not to proceed with the Program, or leave early.  This is because suitable accommodation can be scarce in some Program Locations, must be booked and paid for by Us at an early stage, and generally We are not able to obtain refunds on bookings We make.

12.4 If You purchase the Accommodation Package:

12.4.1 You acknowledge that the accommodation is provided only from the Start Date until the end date of Your Program.  Accommodation is not provided under the Accommodation Package if you arrive at Your Program Location before the Start Date, or leave after the end date of Your Program.

12.4.2 You acknowledge that the accommodation is provided for a single person only.  If You arrive with others, they will not be permitted to share the accommodation with You;

12.4.3 The Accommodation Package will vary according to the Program Location;

12.4.4 You undertake to comply with the accommodation provider’s check-in and check-out times, which will be provided to You in advance.  Usual check in times are between 3pm and 10pm, and usual check-out time is 10.30 a.m. but these times may vary between Program Locations.  If You arrive later than the check-in time advised, You may incur additional charges, and / or may not be able to check-in until the following day, and will need to arrange Your own accommodation that night at Your own cost;

12.4.5 You undertake to comply with the accommodation provider’s house rules (if provided) including any rules regarding guests;

12.4.6 You undertake to leave the accommodation in the same condition as on Your arrival;

12.4.7 You undertake to indemnify Us, or any affected third party, for any damage caused to the accommodation or its contents by You during Your stay, or for any additional cleaning required, within 14 days after the end of Your Program;

12.4.8 We will not be liable for any items which may be lost, damaged or stolen whilst You are resident in the accommodation arranged by Us.

12.5 If, once You have booked Your Accommodation Package, there is a change in the accommodation pricing or availability, or if We elect to change accommodation provider for any reason, then the cost to You of the Accommodation Package may change.  We will inform You of any such change as soon as possible.

12.6 In certain Program Locations, the accommodation provider may ask You to pay a deposit on check-in.  This will be refunded to You by the accommodation provider at check-out, less the cost of any damage caused by You or any additional cleaning required.

12.7 If Your accommodation provider requires You to leave Your accommodation (whether or not that accommodation was provided under the Accommodation Package) due to Your poor behaviour or failure to follow the house rules, then:

12.7.1 You will not be entitled to a refund (full or partial) of any amounts paid to Us for the Accommodation Package; and

12.7.2 You will be solely responsible for organising and paying for substitute accommodation.

12.8 If We terminate the Agreement under Clause 17.5 below, You will vacate any accommodation provided under Your Accommodation Package within 24 hours.

13. Changes to Your Program after booking

13.1 If before Your Program commences You wish to change the start date or the end date of Your Program, or the Program Location, You must notify Us as soon as possible in writing.  Where possible, We will accommodate any changes You request, provided You agree to pay any costs associated with those changes. You understand that changes may not always be possible, and that You will not be entitled to any refund of any Accommodation Package You have purchased, which will not be transferrable, nor will you be entitled to any refund of Program Fees, which will still be payable in full by You in accordance with Clause 7.7 and 7.8.

13.2 Whilst We will always aim to deliver the Program as advertised on Our website, it may occasionally be necessary for Us to make changes to the format of Your Program and / or to Our suppliers and partners in Your Program Location.

13.3 If, having started Your Program, You decide You would like to leave Your internship placement before the scheduled end date:

13.3.1 You should inform Us in writing as soon as possible, giving Your reasons;

13.3.2 You understand that We are under no obligation to find a replacement internship placement;

13.3.3 We may cancel the remainder of Your Program; and

13.3.4 You will not be entitled to any refund of the Program Fee, Accommodation Fee or any costs incurred by You.

13.4 If You arrive at the Program Location after Your Start Date, or decide to leave the Program early, You will not be entitled to:

13.4.1 Any refund (full or partial) of the Program Fee; or

13.4.2 Any reimbursement for costs incurred by You.

13.5 For Language Programs, references to internship placements or host companies shall be read as references to language classes, lessons, and cultural activities.

14. Problems with Your Program

14.1 We always use reasonable efforts to ensure that Our clients’ experience is a positive one.  If, however, You experience a problem with Our service before or during Your Program, please inform Us as soon as reasonably possible by email at support@beyondacademy.com giving a full explanation.

14.2 We will use reasonable efforts to work with You to remedy any problems with Our service as quickly as is reasonably possible and practical.

14.3 If You experience any problems with the Host Company during Your Program, please inform Us in writing as soon as possible at support@beyondacademy.com, again giving a full explanation.  You should discuss Your problem with Us before approaching the Host Company. We will work with the Host Company to try to resolve any issues, where it is reasonable to do so.

14.4 We make reasonable efforts to secure quality suppliers to the Program of accommodation, transport, travel, tours, recreational and educational activities and other goods and services related to the Program.  You understand and acknowledge that We do not represent or act as agent for, and cannot control the acts or omissions of any Program supplier.

14.5 To support and safeguard You, Beyond Academy may use the emergency contact details you provided in your pre-arrival form to reach a parent, guardian, or other designated contact in cases concerning your safety. This may include situations such as program termination, accidents, medical emergencies, emergency situations or general safety updates relating to Your Program Location generally, if We are unable to contact You and are concerned for Your welfare or other urgent matters that could affect your well-being or the continuity of your program.  By entering into the Agreement with Us, You consent to Us contacting Your emergency contact in accordance with this clause.

15. Our Liability

15.1 Subject to Clause 15.5 below, We may be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of the Agreement or as a result of Our negligence.  Loss or damage is foreseeable if it is an obvious consequence, at the time the Agreement is created. We will not be responsible for any loss or damage that is not foreseeable.

15.2 We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

15.3 We will not be liable for any loss or damage caused by the acts or omissions of any third party including, but not limited to, the Host Company, Your accommodation provider and any third party provider of services during Your Program.

15.4 Whilst We will provide you with support during the Program, You are responsible for Your own conduct and safety during the Program.  Subject to Clause 15.6 below, We are not liable for any accident, sickness, theft, misconduct, loss, damage, expense or hazard encountered by You during the Program.

15.5 Our total liability to You under the Agreement shall be limited to the amount of the Program Fee paid by You.

15.6 Nothing in the Agreement seeks to exclude or limit Our liability for death or personal injury caused by Our negligence, or for fraud or fraudulent misrepresentation.

16. Events Outside of Our Control (Force Majeure)

16.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

17. Cancellation, termination and refunds

This Clause 17 applies to Internship Programs. For Language Programs, cancellation, termination, and refund provisions are governed by Clause 17 of Appendix A (Language Program Terms).

17.1 You may cancel Your Program by sending written notice to Us by email to support@beyondacademy.com.  Where You cancel Your Program, the Deposit and any Program Fee instalments paid by You as at the date of Your cancellation notice are not refundable, as set out in Clauses 7.7 and 7.8 unless:

17.1.1 We have been unable to find a suitable internship for You in the circumstances set out in Clause 5.9 above; or

17.1.2 Your cancellation is as a result of a breach of the Agreement by Us, You have given Us notice of that breach, and We have failed to remedy it within a reasonable period.

17.2 If You cancel Your Program under Clause 17.1 above, and We have at the date of Your cancellation notice provided services that You have not yet paid for, We may invoice You for those sums and You will be required to make payment in accordance with Clause 7.

17.3 If any of the following occur, We may terminate the Agreement immediately by giving You written notice:

17.3.1 You fail to make a payment on time as required under Clauses 6 or 7;

17.3.2 You fail to co-operate with Us or with the Host Company under Clauses 5.6 and/ or 11 above;

17.3.3 You are dismissed for good cause by the Host Company;

17.3.4 You are asked to leave Your accommodation due to poor behaviour or failure to follow the house rules;

17.3.5 You have breached Your obligation in Clause 11.4 not to disclose or use the Confidential Information; 

17.3.6 You have breached our Code of Conduct or have failed to comply with reasonable instructions given to You by Our staff in Your Program Location;

17.3.7 You have otherwise acted in a way which is or may be harmful to Your own wellbeing or that of other interns or Our staff, or which may damage Our reputation or ability to deliver the Program to You or to other interns; or

17.3.8 You have breached the Agreement in any other material way and have failed to remedy that breach immediately even when We have asked You to do so in writing.

17.4 If We terminate the Agreement for cause under Clause 17.3:

17.4.1 You will not be entitled to any refund of the Deposit, Program Fee or Accommodation Package fee;

17.4.2 You may be liable for any costs We incur as a result of Your breach of the Agreement and/ or misconduct;

17.4.3 You will be responsible for any additional costs You incur as a result of leaving the Program early, including (but not limited to) any additional accommodation or travel costs.

17.5 We may terminate the Agreement at any time and for any other reason by giving You written notice.  If We cancel the Agreement for reasons which are not attributable to You, We will refund the Deposit and any Program Fee which You have paid as at the date of Our cancellation notice.

17.6 If You or We terminate Your Program and / or the Agreement under this Clause 17 whilst You are at the Program Location, You will be required to leave any accommodation provided under an Accommodation Package within 24 hours of that termination. No full or partial refund of the Accommodation Package will be payable to you.

17.7 Any refunds due to You under this Clause 17 will be paid at the end of the second calendar month following the month in which the cancellation notice is received. The month of cancellation shall not be included in the two-month period.

17.8 We do not charge a fee for processing refunds.  However, You acknowledge and agree that the amount We refund to You may differ from the amount paid by You, due to fluctuations in foreign exchange rates, bank fees and other intermediary fees.

17.9 Regarding payment disputes and chargebacks:

17.9.1 By entering into the Agreement with Us, you agree to contact us directly at support@beyondacademy.com to resolve any issues or concerns before initiating a payment dispute or chargeback with your payment provider. This gives us the opportunity to address your concerns efficiently and appropriately.

17.9.2 You acknowledge that payment disputes and chargebacks are designed to protect consumers from unauthorised transactions, fraud, or when a merchant has breached the contract terms. You agree not to initiate chargebacks for purposes other than those legally permitted, or to obtain a refund to which You are not entitled under Agreement and the applicable law. We will challenge chargebacks and payment disputes which are made in these circumstances.

17.9.3 You understand that We maintain comprehensive transaction records including order confirmations, payment authorisations, evidence of the services We have provided and communication records, which may be submitted together with these Terms & Conditions as evidence in the event of any payment dispute. These provisions shall also apply to any payment dispute relating to Language Programs.

18. Communication and Contact Details

18.1 If You wish to contact us you may do so by email at support@beyondacademy.com.

18.2 Where required by the Agreement to contact Us in writing, You may use the following methods:

18.2.1 Contact Us by email at support@beyondacademy.com; or

18.2.2 Contact Us by post at Beyond Academy, 1405, 14/F, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Sheung Wan, Hong Kong.

19. Complaints and Feedback

19.1 We welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.

19.2 If You wish to complain about any aspect of Your dealings with Us under the Agreement, please contact Us in one of the following ways:

19.2.1 By email, addressed to Beyond Academy, support@beyondacademy.com;

19.2.2 In writing, addressed to Beyond Academy, 1405, 14/F, 135 Bonham Strand Trade Centre, 135 Bonham Strand, Sheung Wan, Hong Kong;

20. Data Protection

20.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).

20.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available from Our Website.

20.3 You must ensure that you have consent to share with Us your emergency contact’s name and contact details, and that You have informed them that We may use those details to contact them in accordance with Clause 14.5.

21. Other Important Terms

21.1 We may transfer (assign) Our obligations and rights under the Agreement to a third party (this may happen, for example, if We sell Our business).  If this occurs You will be informed by Us in writing. Your rights under the Agreement will not be affected and Our obligations under the Agreement will be transferred to the third party who will remain bound by them.

21.2 You may not transfer (assign) Your obligations and rights under the Agreement without Our express written permission.

21.3 The Agreement is between You and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of the Agreement, save that the Host Company shall have the right to enforce the confidentiality obligations in Clause 11.4 against You in case of Your breach.

21.4 If any of the provisions of the Agreement are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of the Agreement.  The remainder of the Agreement shall be valid and enforceable.

21.5 No failure or delay by Us in exercising any of Our rights under the Agreement means that We have waived that right, and no waiver by Us of a breach of any provision of the Agreement means that We will waive any subsequent breach of the same or any other provision.

22. Governing Law and Jurisdiction

22.1 These Terms and Conditions, the Agreement, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

22.2 Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The number of arbitrators shall be one. The language of the arbitration shall be English. The law governing the arbitration agreement shall be English law.

Appendix A — Language Program Terms

Note: Clause numbering in this Appendix corresponds to the equivalent sections in the general Terms & Conditions, replacing or supplementing them where applicable.

1. Scope & Interpretation

1.1 This Appendix applies specifically to Beyond Academy’s Immersive Language Programs (“Language Programs”) offered in select global locations.
1.2 Unless otherwise stated, all clauses within the general Terms and Conditions apply equally to Language Programs. However, in the event of any inconsistency, the provisions within this Appendix shall prevail for Language Programs.
For the avoidance of doubt, participants in Language Programs remain bound by Clause 4 (Your Responsibilities) of the general Terms, including the duty to comply with local laws, program policies, and attendance requirements.
1.3 References in the general Terms to “internships,” “Host Company,” “Role Selection Deadline,” and any related processes do not apply to Language Programs.
1.4 References to “Program” within this Appendix mean a Language Program unless otherwise stated.

3. Our Responsibilities

3.1 In return for the Program Fee, as part of Your Language Program, We will arrange and deliver a language-learning experience in Your chosen Program Location.
3.2 During Your Language Program at Your Program Location, We will also provide You with the following:
 3.2.1 Airport transfer to Your Program Location from the closest international airport on arrival;
 3.2.2 A Beyond Academy welcome pack;
 3.2.3 Access to Our Community Manager at Your Program Location;
 3.2.4 A welcome orientation session;
 3.2.5 A welcome dinner and drinks;
 3.2.6 Cultural Trips & Activities – As part of the Language Program, We will arrange language-focused activities designed to complement classroom instruction. These activities provide opportunities for practical language application in cultural and social contexts and are scheduled approximately twice per week. The specific nature and frequency of activities may vary by Program Location and availability;
 3.2.7 Opportunity to attend community dinners which will be held every two (2) weeks during Your Program;
 3.2.8 Opportunity to attend four (4) events organised by Us in Your Program Location;
 3.2.9 Opportunity to attend additional local events at Your Program Location (please note that attendance at these local events is optional and some events may attract an additional cost to You);
 3.2.10 A Program completion dinner and drinks; and
 3.2.11 A certificate of completion.
3.3 Unless otherwise stated above, the cost of the items set out in Clause 3.2 is included in Your Program Fee.
3.4 We may deliver the Program in partnership with reputable, accredited local language schools and activity providers.
3.5 We will provide You with pre-departure information, in-country orientation, and ongoing local support throughout the duration of Your Program.
3.6 While We will aim to deliver all inclusions as advertised, specific activities, lesson schedules, and partners may vary by location or due to factors beyond Our control.
3.7 We will perform Our services under the Agreement with reasonable skill and care, consistent with best practice and professional standards in the industry.

5. Acceptance and Arranging Your Program (Language Programs)

5.1 Clause 5 of the general Terms shall apply to Language Programs, except that all references to “Host Company,” “internship,” “industry preferences,” and “Role Selection Deadline” shall not apply.
5.2 Acceptance into a Language Program occurs when We issue an Acceptance Email confirming Your enrolment, Program details, and payment requirements.
5.3 Following acceptance, We will confirm Your class schedule, school location, and activity arrangements prior to the Start Date. These may vary slightly by location or cohort.

7A. Payment Terms for Language Programs

7A.1 For participants enrolled in Beyond Academy Language Programs, the following payment terms apply in place of the internship-specific payment milestones in Clause 7.7:

Standard Payment Plan

• USD $500 Deposit: Due upon enrolment to secure Your place. The Deposit is non-refundable.

• 50 % of the remaining Program Fee: Due within 30 days of enrolment.

• Final 50 % of the remaining Program Fee: Due within 60 days of enrolment.

Late Sign-Ups
For participants enrolling within eight (8) weeks of the Program Start Date, the following accelerated plan applies:

• USD $500 Deposit: Due upon enrolment.

• 50 % of the remaining Program Fee: Due within 15 days of enrolment.

• Final 50 % of the remaining Program Fee: Due within 30 days of enrolment.

7A.2 All other provisions of Clause 7 (including payment currency, financial-institution charges, and refund timing) apply equally to Language Programs.

17. Cancellation, Termination and Refunds (Language Programs)

17.1 This Clause replaces Clause 17 of the general Terms for participants enrolled in Language Programs.
17.2 You may cancel Your Program by providing written notice to Us at support@beyondacademy.com.
17.3 The refund policy for remaining Program Fees (excluding the Deposit) is as follows:
  120 or more days before Start Date – 75 % refund
  Between 90 and 119 days before Start Date – 50 % refund
  Between 60 and 89 days before Start Date – 25 % refund
  Less than 60 days before Start Date – No refund
17.4 Refunds will be processed in accordance with Clauses 17.7 and 17.8 of the general Terms.
17.5 Requests to defer to a future Language Program must be made in writing. Deferrals are subject to availability, partner approval, and may incur an administration fee.
17.6 If We cancel a Language Program before the Start Date for reasons beyond Our control, You will be offered the choice of (a) deferring to a later cohort, or (b) receiving a program credit equal to the amount paid.
17.7 Once the Program has commenced, no refunds will be made for late arrivals, early departures, missed classes, or missed activities.
17.8 We may terminate Your participation in the Program immediately if You fail to maintain attendance, breach the Code of Conduct, or act in a manner that endangers Yourself or others. In such cases, no refund will be issued.